Compliance
ISO 9001:2015
In addition to being keen practitioners of Best Practice within our own field of Software Development, we at ProSure+ are very aware of and strive to adhere to the main principles embodied in the ISO 9001:2015 standard. These include:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
Customer focus
We ensure that we keep ourselves and our software up to date with current best practice in the Health & Safety industry. We listen to our customers and provide what they need, not what we think they need. In so doing, we seek always to provide the best product we can in response to our customers' needs and enhance the value we add to their operations.Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties. Every aspect of customer interaction provides an opportunity to create more value for the customer. Understanding current and future needs of customers and other interested parties contributes to sustained success of the organization.Many organizations are deploying industry standard quality management methodologies based on ISO 9000, or related industry-specific specifications such as TS 16949 for the automotive industry and ISO 13485 for the medical device industry. These standards center the organizational focus on customer satisfaction and continuous improvement, and enable a process-centric approach towards quality management and assurance.
Leadership
Consistency of approach and methodology are important in any organisation and no less so at ProSure+. The dedicated teamwork reflected in our software is demonstrated at all levels of the organisation and comes from a management team determined to reach and maintain the highest standards. This is applied not only in our software, but across the board, in our pre- and after-sales processes, customer on-boarding and post-sales customer support.Engagement
In so doing, we seek always to provide the best product we can, in response to our customer needs. We also ensure that we keep ourselves and our software up to date with current practice in the Health & Safety industry. We listen to our customers and provide what they need, not what we think they need. Many organizations are deploying industry standard quality management methodologies based on ISO 9000, or related industry-specific specifications such as TS 16949 for the automotive industry and ISO 13485 for the medical device industry. These standards center the organizational focus on customer satisfaction and continuous improvement, and enable a process-centric approach towards quality management and assurance.
Process
Good software development is an organic process and it is a mistake to think that software is ever "finished". To quote from the documentation,Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.We maintain a tight focus on our development process and give a high priority to the lead we get from customer input and feedback.
Improvement
Consistency of approach and methodology are important in any organisation and no less so at ProSure+. The dedicated teamwork reflected in our software is demonstrated at all levels of the organisation and comes from a management team determined to reach and maintain the highest standards. This is applied not only in our software, but across the board, in our pre- and after-sales processes, customer on-boarding and post-sales customer support.Decision Making
In so doing, we seek always to provide the best product we can, in response to our customer needs. We also ensure that we keep ourselves and our software up to date with current practice in the Health & Safety industry. We listen to our customers and provide what they need, not what we think they need. Many organizations are deploying industry standard quality management methodologies based on ISO 9000, or related industry-specific specifications such as TS 16949 for the automotive industry and ISO 13485 for the medical device industry. These standards center the organizational focus on customer satisfaction and continuous improvement, and enable a process-centric approach towards quality management and assurance.Relationship Management
Consistency of approach and methodology are important in any organisation and no less so at ProSure+. The dedicated teamwork reflected in our software is demonstrated at all levels of the organisation and comes from a management team determined to reach and maintain the highest standards. This is applied not only in our software, but across the board, in our pre- and after-sales processes, customer on-boarding and post-sales customer support.